f.a.q.

About the Occassion

What is the best way to contact you?

  • Email please! We use a great online system that keeps all communication in one place, along with contacts, special requests, etc. The whole process begins with one email (Catering@elliottsonlinden.com).

 

What types of events do you cater?

  • We cater all occasions from elaborate weddings, cocktail parties, corporate luncheons, to family reunions!  If you’re ready to celebrate, we’re ready to serve.

 

What is your travel radius?

  • We happily travel to many locations within the sandhills region, as well as in the triangle area.  If you have any questions about specific venues, give us a call! 

 

How far in advance should I book a caterer (or how short notice)?

  • We prefer at least 2 weeks to properly prepare, but it’s never too early to begin your planning process.  Weddings, fundraisers, and galas are often booked a couple months in advance, but we can secure your reservation a year ahead if needed!  Let’s get that date on the books.

 

About the Food

Do you offer tastings?

  • Certainly!  We want to make sure that our clients have a clear vision and taste of our food.  Select items can be chosen from our menu, based on what’s in season, and prepared in house on your requested date.

 

Do you have pre-structured menus?

  • Attached in your welcome letter are example historical menus we’ve created for previous events.  To develop a quote, we’ll first meet to discuss the nuances of your event.  Your menu is customized to best fit your individual needs and budget. We start with a blank page, and your vision creates the rest!

 

Can you provide vegan, vegetarian, gluten free, and allergen free options?

  • Yes!

 

I’d like to use a specific ingredient / beverage / recipe / product from my hometown, is that ok?

  • Our chefs love to create and play with new ideas! If you have a special request, we are happy to accommodate.

 

What if I want to change my menu?

  • No problem at all. We want to make sure your menu fits the occasion perfectly. Change away.

 

About the Service

What can I expect the day before my event, and the day of?

  • We work through an online organization system called Gather to keep all communication, paperwork, and questions in one place!  For larger events, we’ll give you an itinerary a week in advance with a timeline of events, payment information, confirmed vendors, points of contact, etc. On the day, we begin early with room set-up, food prep, and walkthroughs with staff.  For smaller events (like a luncheon drop off) we’ll send you a confirmation 72 hours ahead of schedule, then assist with any set-up or clean-up upon request. 

 

Is gratuity automatically added?

  • You’ll see a service charge in your quote that accounts for the number of staff needed for your celebration, as well as the style of service required. Gratuity after the event is not required. 

 

Are set up and clean up included?

  • Yes.

 

About the Extras

Can you arrange rentals?

  • We’ve developed relationships with trusted vendors in the area, and will happily assist with getting you a quote! 

 

There is no kitchen at my venue. Can you still cater?

  • Yes! We offer creative solutions for remote or petite venues, like a portable pizza oven or meat smoker.  Let's talk about what is needed to execute your menu. 

 

Do you provide services other than catering?

  • Absolutely! We offer a la carte and in-home bartending services, private chefs, and equipment rentals for small parties (think glassware and heating containers)

 

About the Payment

What forms of payment do you accept?

  • We accept cash, checks, and credit cards. If you pay by credit card, please note there is a 3% added processing fee.

 

Do you require a deposit to hold my date?

  • Your deposit is calculated at 50% of your food cost, which is non-refundable. A deposit is required to hold your date, and depending on the season it’s better to book sooner than later.

 

About Reopening after Covid-19

Will you require your staff (FOH / BOH / Delivery teams) to wear masks, gloves, or follow CDC guidelines?

  • Absolutely. We are following the guidelines set for our industry and continue to use good practices to keep our guests healthy and safe!

 

Do you have a policy regarding venue cancellations or state mandated shut downs?

  • If this should occur on your event day, a cancellation would need to be made two weeks in advance before the event date. Deposits are non-refundable, but if you are to shift your date to a new one, we are happy to shift all information over for you.

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(910) 295-3663
Elliotts Catering Company
905 Linden Road
Pinehurst, NC 28374

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